Return & Refund Policy
Last Updated: August 10, 2026
At Vedrflna™, we design everyday clothing to feel easy to wear, easy to style, and easy to live in. We also understand that a color, size, or silhouette may occasionally not work the way you expected.
Our return process is designed to provide a clear and practical way to resolve eligible order concerns.
30-DAY RETURN PERIOD
Eligible Vedrflna™ items may be returned within 30 days from the date of delivery.
To qualify for a standard return, merchandise should be:
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unworn and unused;
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unwashed;
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free from stains, fragrance, makeup, or visible wear;
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returned with original garment tags attached where applicable; and
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accompanied by valid proof of purchase.
Items showing signs of wear or alteration may not qualify for a refund.
We recommend trying garments on carefully before removing tags.
STARTING A RETURN
Before sending anything back, contact our customer support team at:
Please include:
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your order number;
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the item you would like to return;
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the reason for the request; and
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photographs when the item arrived damaged or incorrect.
After your request is reviewed, we will provide return instructions and, where applicable under our return procedure, a return shipping label.
Please do not send merchandise back without receiving return instructions first.
Unauthorized returns may be delayed or may not be identifiable when received.
WRONG, DAMAGED OR DEFECTIVE ITEMS
Please inspect your Vedrflna™ order after delivery.
If you receive:
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an incorrect style;
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the wrong size or color;
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an item damaged during delivery; or
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merchandise with a manufacturing defect,
contact us promptly so the issue can be reviewed.
For visible damage or an incorrect item, photographs of the garment, packaging, and shipping label may help us resolve the request more efficiently.
Depending on the circumstances, an eligible resolution may include a replacement, refund, or another appropriate solution.
ITEMS THAT MAY NOT QUALIFY
For hygiene, condition, and inventory reasons, certain merchandise may be excluded from standard returns.
Examples may include:
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items that have been worn or washed;
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garments with removed or missing original tags;
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merchandise showing stains, odors, makeup, or other signs of use;
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personalized or specially modified products;
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gift cards; and
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products clearly identified as Final Sale, where permitted by applicable law.
Promotional pricing alone does not necessarily make an item non-returnable unless the product is specifically identified as Final Sale.
Nothing in this section limits any mandatory consumer rights that apply in your jurisdiction.
SIZE OR COLOR EXCHANGES
Because availability can change quickly across Vedrflna™ sizes and colors, we generally process exchanges as two separate transactions.
For the fastest option:
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Request a return for your original eligible item.
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Place a new order for your preferred size or color.
This allows you to secure available inventory without waiting for the original return to reach our facility.
EU CUSTOMER WITHDRAWAL RIGHTS
Customers located in the European Union may have additional statutory rights for qualifying online purchases.
Where applicable, an eligible consumer may exercise a 14-day right of withdrawal beginning from receipt of the goods, subject to applicable exclusions and legal requirements.
This statutory right is separate from, and does not reduce, the broader 30-day Vedrflna™ return period where our standard policy applies.
Returned merchandise should be handled only as reasonably necessary to inspect its nature, characteristics, and fit.
Mandatory consumer rights under applicable law remain unaffected.
REFUND REVIEW
After an authorized return reaches the designated return facility, it will be inspected.
We will notify you when the return has been reviewed.
If approved:
Refund Method
The refund will normally be issued to the original payment method used for the purchase.
Processing Time
Please allow up to 10 business days after approval for us to process the refund.
Your bank, card issuer, or payment provider may require additional time before the credit appears on your statement.
If more than 15 business days have passed since you received confirmation that your refund was approved, please contact:
ORIGINAL SHIPPING CHARGES
Unless required by applicable law or otherwise stated during the return process, original delivery charges may not be refundable for standard preference-based returns.
If your return relates to an incorrect, defective, or damaged item, applicable shipping costs will be reviewed as part of the resolution.
RETURN SHIPPING
Return shipping instructions will be provided after your request has been authorized.
Please use the return destination included in those instructions.
Do not automatically return merchandise to our general business address unless our support team specifically directs you to do so.
This helps ensure that returned garments reach the appropriate processing location and can be matched correctly to your order.
REFUNDS FOR MULTI-ITEM ORDERS
You do not need to return every item from an order if only one eligible garment is unsuitable.
Approved refunds will apply only to the merchandise successfully returned and accepted through the return process.
If an order arrived in multiple shipments, contact us if you are unsure which return instructions apply.
RETURN PACKAGING
Whenever possible, place the garment securely inside appropriate protective packaging before returning it.
Please avoid attaching shipping labels, tape, or writing directly to garment packaging intended to remain with the product.
Vedrflna™ is not responsible for return merchandise that is lost because it was sent using an unauthorized or untrackable return method outside the instructions provided by our support team.
VEDRFLNA™ — MADE TO FIT INTO EVERYDAY LIFE
From relaxed essentials to polished layers, we want every Vedrflna™ purchase to feel considered from the moment you order through the moment it becomes part of your wardrobe.